Governance arrangements
Consumer & stakeholder involvement
Consumer participation in service delivery
Delivery arrangements
How care is designed to meet consumers' needs
Package of care/care pathways/disease management
By whom care is provided
Staff/self - Shared decision-making
Self-management
Skill mix - Multidisciplinary teams
Skill mix - Volunteers or caregivers
Staff - Training
Where care is provided
Site of service delivery
Integration of services
Outreach
With what supports is care provided
ICT that support individuals who receive care
Implementation strategies
Consumer-targeted strategy
Information or education provision
Behaviour change support
Skills and competencies development
(Personal) Support
Communication and decision-making facilitation
System participation
Provider-targeted strategy
Educational material