Delivery arrangements
How care is designed to meet consumers' needs
Package of care/care pathways/disease management
By whom care is provided
Staff/self - Shared decision-making
Skill mix - Volunteers or caregivers
Staff - Training
Staff - Continuity of care
Where care is provided
Site of service delivery
Continuity of care
With what supports is care provided
Health record systems
ICT that support individuals who receive care
Implementation strategies
Consumer-targeted strategy
Information or education provision
Communication and decision-making facilitation
Provider-targeted strategy
Educational material
Educational meeting
Patient-mediated intervention